Privacy Policy

Introduction

Look, we get it - privacy policies can be a real snooze-fest. But here's the thing: we actually care about your data and want you to know exactly what happens with it. At Emberlyn Quintavix Architecture, we've been designing spaces since day one with transparency and trust as our foundation, and that extends to how we handle your personal information.

This policy applies to anyone who visits our website, reaches out for a consultation, or works with us on a project. We're based in Toronto, Ontario, and we follow all Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).

What Information We Collect

Personal Details You Give Us

When you fill out our contact form or send us an email, we'll collect stuff like your name, email address, phone number, and whatever details you share about your project. Sometimes clients tell us their budget range, property address, or timeline - basically whatever you're comfortable sharing to help us understand what you're looking for.

Technical Stuff

Like most websites, ours automatically picks up some technical info when you visit - things like your IP address, browser type, device you're using, and which pages you check out. We use this to make sure the site works properly and to understand what content people actually find useful.

Project Information

If we end up working together, we'll keep records of our meetings, your design preferences, site photos, contracts, and all the documentation that goes into bringing an architectural project to life. This is standard practice and necessary for us to do our job right.

How We Use Your Information

We're not out here selling your data or anything shady like that. Here's what we actually do with it:

Respond to your inquiries and schedule consultations
Provide architectural services and manage your project
Send you project updates, design drafts, and important documents
Process payments and maintain financial records
Improve our website and understand how people use it
Stay compliant with legal and regulatory requirements
Occasionally share news about our studio or relevant industry updates (but only if you've said it's cool)

We won't bombard you with marketing emails. If we do send updates, there's always an easy way to unsubscribe.

Who We Share Data With

We're pretty protective of your info, but sometimes we need to share it with others to get the job done:

Project Partners

Structural engineers, contractors, interior designers, and other professionals we collaborate with on your project. They only get what they need to know.

Service Providers

Companies that help us run our business - like our web hosting provider, email service, accounting software, and cloud storage. They're all bound by confidentiality agreements.

Legal Obligations

If we're legally required to disclose information (like a court order or regulatory requirement), we'll do so - but we'll let you know unless we're prohibited from doing that.

We'll never sell your personal information to third parties. That's not how we roll.

Cookies and Tracking

Our website uses cookies - those little files that get stored on your device. They help us remember your preferences and understand how people navigate the site. We use both our own cookies and some from third-party services like analytics tools.

Most browsers let you control cookies through their settings. You can block them entirely, but heads up - some parts of the site might not work as smoothly if you do.

Note: We use Google Analytics to see which pages get the most traffic and how visitors move through the site. This helps us make improvements based on actual usage patterns.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption (that little lock icon in your browser), and we store sensitive data on secure servers with restricted access.

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security - that's just being honest. We regularly review our security practices and update them as needed.

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. For active projects, that means throughout the duration of our engagement and for several years after for legal and warranty purposes.

Your Rights

Under Canadian privacy law, you've got some important rights when it comes to your personal data:

Access

You can ask us what personal information we have about you.

Correction

If something's wrong or outdated, let us know and we'll fix it.

Deletion

You can request that we delete your information (with some legal exceptions).

Withdrawal

You can withdraw consent for certain uses of your data at any time.

To exercise any of these rights, just shoot us an email at info@emberlynquintavix.info. We'll respond within 30 days (usually much faster).

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